Changes to our services due to COVID-19 – Wollongong



Wollongong City Council has made changes to the delivery of a number of its services to support the NSW Government Update COVID-19 public health decree.

Stay-at-home orders for Greater Sydney, Blue Mountains, Central Coast, Wollongong and Shellharbour began at 6 p.m. yesterday (June 26) and are in place until at least midnight on Friday July 9. Residents of these areas should not leave their homes except for an essential reason. As always, please follow the advice of NSW Health and comply with public health policy.

We know that we have an important role to play in our community and that is why we apply a community-based, risk-based approach to the delivery of our services during this difficult time.

By taking these steps, we strive to support the health, safety and well-being of everyone in our community.

Here is a summary of the changes made to the selected services and programs. We regularly review the latest advice and will continue to respond to all updated health measures.

The following services will be closed to the public from June 27:

  • Administrative building of Wollongong City Council.
  • Council Customer Service Center. The team will be available online and by phone only.
  • Our libraries – including home library service. Our online services will continue to be available on the Library’s website.
  • Wollongong Art Gallery.
  • Wollongong Youth Center. The Council’s youth services are available online or by phone for help and information.
  • Beaton Park and Lakeside Recreation Centers.
  • Community facility buildings managed by the council.
  • Supervised swimming pools, Dapto Pool and Continental Pool. The pools at Berkeley, Helensburgh, Western Suburbs, Port Kembla and Thirroul are closed for the winter and Corrimal is currently closed for repairs.
  • Wollongong Council Men’s Hangar.
  • Illawarra volunteering.
  • Welfare.
  • Russell Vale Golf Course. Please contact the Pro-Shop regarding the rescheduling of any reservation.
  • Common barbecue facilities in the open spaces of the Council.

The following services will open at this time:

  • Lifeguard services at North Wollongong Beach. North Wollongong Beach is lifeguarded all year round. All other beaches are unsupervised until September 18, 2021.
  • Wollongong Botanical Garden remains open. However, the Friends of the Botanical Garden program and all public programs are suspended until further notice.
  • Wollongong Memorial Gardens.
  • Wollongong Tourist Parks. The parks will not accept new bookings from visitors. Existing park customers and those without a fixed address are currently allowed to stay, provided customers comply with NSW Health’s public health order.
  • The rock pools are considered unsupervised and will continue to be maintained. While unaffected by the restrictions, people are urged to follow NSW Health’s social distancing advice before considering swimming.
  • Playgrounds, outdoor fitness and skate parks – please follow NSW Health’s social distancing advice.
  • The Council’s community transportation services will continue to pay for essential services, such as travel to attend medical or health appointments or for necessities such as food. Guidance will be provided directly to our clients and volunteers, but clients can also contact our community transportation team to confirm terms of service.
  • There will be no change in household waste collection and the Wollongong Waste and Resource Recovery Park (Whyte’s Gully) will remain open. Payment continues to be made by card only.
  • The Council meeting on Monday, June 28 will be webcast live from 6 p.m.

We encourage our community to stay informed by visiting NSW Health website for the latest updates and information. Information relating to the Council will be posted on the Wollongong Town Facebook Page and our website.

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